Questions? We've Got Answers.
Everything you need to know about ordering, shipping, returns, and taking care of your Sully & Co. gear — all in one place.
Brand & Contact
What is Sully & Co.?
Sully & Co. is a small-batch apparel brand designed in South Carolina and rooted in the Lowcountry.
We make polos, hats, tees, and gear built around comfort first. Calm colors, clean details, low-profile branding.
Are your products only for people in Charleston?
Of course not. The brand is rooted in Sullivan’s Island, but the shirts and hats are made for life well beyond the coast. In fact, since we launched in December of 2025, we’ve shipped to 40+ states.
If you like clean design, calm colors, and clothes that feel good right away, you’re in the right place.
How can I contact you?
Send us a note through the Contact page. Questions, ideas, sizing help, restock requests. We read every message and do our best to reply quickly.
Products & Fit
How do your polos fit?
Our Island Cotton polos have a clean, classic fit that works untucked or tucked.
They’re made to feel comfortable without looking boxy. If you’re between sizes or unsure what to order, send us a note and we’ll help you pick the right one. You can check out our fit page.
Our Coastal Soft Stretch polos do run as a trim fit. If you’re looking for the same fit as our Island Cotton, we recommend sizing up.
Do you have anything for women?
Of course, our tees are unisex and are great for women. We've got some great hats, too.
Do you have anything for kids?
Yes, we have Coastal Soft Stretch Polos in Youth XL. We also have tees in Youth L and Youth XL.
(Subject to availability.)
What is the fabric makeup of your Island Cotton Polos?
Our Island Cotton polos are made with a 93% Pima cotton and 7% spandex knit blend.
The cotton gives the shirt a soft hand-feel, and the touch of stretch helps it move without feeling slick or thin.
What is the fabric makeup of your Coastal Soft Stretch?
Our Coastal Soft Stretch polos are made with a 86% modal and 7% spandex blend. Modal is made of natural beechwood fibers.
They're exceptionally soft and have a closer fit than the Island Cotton
What are the care instructions for your polos?
We build our polos off of the highest quality fabrics, but these still require care and attention. We've provided a brief overview below, but please refer to our Fit & Care page for extensive details.
Island Cotton
- Machine wash cold inside out with like colors.
- Tumble dry low or hang to dry.
- Warm iron if needed.
- Do not bleach.
Coastal Soft Stretch
- Machine wash cold inside out with like colors.
- Tumble dry low or hang to dry.
- Cool iron if needed. (Steam Recommended)
- Do not bleach or use fabric softener.
Please also refer to the care labels in the shirts.
Orders & Shipping
Where do you ship?
Right now, we ship within the U.S. only.
We’d like to open up more shipping options down the road, but we’re keeping things simple while we grow.
How quickly will my order ship?
Orders ship within 1–2 business days, not including weekends or holidays.
Once your order is on the way, you’ll get tracking by email.
What carrier do you use?
Most orders ship via FedEx, though we'll use another carrier when it makes more sense.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email.
If something looks off or your package seems stuck somewhere, reach out and we’ll take a look.
What happens if my package is lost or damaged?
Though rare, sometimes things happen in transit. If your order is lost or arrives damaged, send us a note and we’ll work with you to make it right.
Returns & Exchanges
What is your return policy?
You can return or exchange eligible items within 15 days of delivery.
Items need to be unworn, with original tags attached, and in their original packaging.
Can I exchange for a different size?
Absolutely. If the size isn’t right, let us know and we’ll help with an exchange.
We’d rather help you get the right fit than have a shirt sitting in your closet unworn.
How do I initiate a return or exchange?
Please go to our Returns & Exchanges page and you can self-initiate. It will lead you through the process - it's simple and just takes a few minutes.
How long does a refund take?
Once we receive your return, refunds are processed within a few business days back to your original payment method.